We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of 1fitnesszone (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://1fitnesszone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hoop came by courier service sdec 2 weeks after the order, exactly on my dr. Tracked from and to. The hoop is soft, does not leave bruises. Twist nice and comfortable. At first the weight was perfect, now i want to weight what will be done easily enough, in the kit there is a stopper for this, but i recommend to her to sew a rope so that if desired it could be pulled out. It is convenient that on the hoop from the outside there are notches, with their help * personally i * really like to turn the hoop. In general and in general, i'm happy, did not regret at all
27 Jun 2019 12:26
Thank you, great hulahup.
26 Jun 2019 06:58
Everything is wonderful! Seller thanks! Hoop cool: metal with soft top braid. And plugs in place, so that you can be heavier. It came quickly, and what is especially pleasant: the transport company to the door, although the address has changed. The store of prosperity! Thank you, happy!
24 Jun 2019 23:17
Everything's fine. Fast delivery and quality goods.
31 May 2019 18:39
Great. Soft to the touch. There is an opportunity to weight with sand.
22 May 2019 10:30
The hoop is excellent, i ordered the second one. Quality is good, plugs for weight weighting are present. Thanks to the store. I recommend the product and the seller.
16 May 2019 00:09
I walked for a long time, but the hoop is wonderful. Dress happy
15 May 2019 10:02
Minus 1 star for the box being crushed in the shipping process and the hoop being nearly impossible to close. Once I finally got it to close, it's very sturdy. Smaller than I am used to, it will take some work for me to get used to it, but I do like how sturdy it is.
14 May 2019 10:57
The hoop came in good condition. The box is whole. Delivered the courier. Very satisfied. Thank you very much!
9 May 2019 07:52
Great hoop. Very quickly delivered.
3 May 2019 07:14
Good hoop. I recommend.
30 Apr 2019 10:34
The hoop is excellent, the quality is excellent, not easy, just what you need. I recommend.
29 Apr 2019 01:22
The hoop is cool. A little soaked while collecting. But it's worth it. Works)
26 Apr 2019 22:36
very very good, fast, fantastic. Great product. easily assembled.
21 Apr 2019 01:21
Filled with rice, became heavy. Twisted 30 minutes to bruises, now i'm waiting for bruises. Very strong fastening.
18 Apr 2019 08:12
The hoop came in a very mint and opened the box, but the kit seems full. I'll try it out, i'll sign it off.
9 Apr 2019 23:30
The order was not as fast as i wanted. Came in the box. But it was all wrinkled. In short, the packaging is so-so. But the main thing is that the hoop is without damage. Exactly, as in the description. The color matches. There is a smell, a smell of rubber. But not caustic. It doesn't bother me. The hoop feels heavy. When you twist, it even hurts on the bones. But this is the product i wanted. Super! Completely satisfied. In the kit there are plugs, apparently, that would pour some sand (rice) for gravity and so that it does not wake up. Very satisfied. Thank you to the store. Order!