We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of 1fitnesszone (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://1fitnesszone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping: 37 days, russia not tracked. Hulahup: weight 1 kg. 500 gr., plastic does not smell, corresponds to the description. With the store did not communicate, the order was sent through weaving.
30 May 2019 02:18
everything is ok
15 May 2019 06:46
In general, a good hoop. It was packed not in a box, but just in a bag with pouches, so i put 4. because of this, it gives the impression of cheap, but the hoop is still not cheap. I ordered 8 sections, it turns out quite a large hoop, it will take a lot of space for classes, but if you want, you can remove one section, the family also connects. Going easy. The design does not seem to say that it is straight strong and reliable, but let's see how it will behave in the future. The weight of the hoop is quite heavy, about 1,2 kg. Twist painful, at first it is desirable to wear a tight top or belt for fitness, for weight loss. Because of the weight of the hoop, the torsion tension is felt, it is good, then there will be an effect. In general, a good product, in moscow exactly the same in 1,5-2 times more expensive, so the price tag is also normal. Delivery about 1,5 weeks by sdek company (you can choose delivery by courier or self-delivery, which is also convenient).
13 May 2019 10:03
Packed was risky... But everything is whole, i'm happy with the parcel I did not expect that it is so huge that i would have to twist every time i do .. Power training)) Cool kneads the sides, after 3-4min get used to the pain With store did not communicate, delivery as usual
13 May 2019 07:32
Fast shipping. all as in description!
12 May 2019 07:29
Dusty, but whole. Twist hard and really hurt, until more than 10 seconds does not work)
24 Apr 2019 20:48
The goods are good, quality, though ordered 8 divisions, the package came torn, i think through this hole division and lost. The hoop is very large, that 7 divisions are enough, the parcel was tracked throughout the way.
12 Apr 2019 11:36
I ordered 2 hoop. Come quickly. Delivery by courier to the house. Spare parts are all whole, but very light. The hoop has not yet been collected, perhaps in the assembled form will be heavier.
9 Apr 2019 10:59
Hoop super! I already tried, it hurts enough. Thank you! Super!
2 Apr 2019 23:03
The hoop is cool. My stomach tightened. You need to start gradually, otherwise there are bruises. Now i'm spinning for 5 minutes.
28 Mar 2019 09:29
20 Mar 2019 10:45
Hoop is good, plastic quality, with massage. All as in the description. Thank you.
14 Feb 2019 20:45
Thank you very much to the store, hoop Came, though very light, came all 8 parts, as from ordered