We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of 1fitnesszone (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://1fitnesszone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Melting is good. The goods came in a bag, the store also put a gift.
22 Jun 2019 10:54
The quality is normal, but the fabric is very thin, will shine through. In size.
11 Jun 2019 13:15
Fine product, good communication store
5 Jun 2019 11:02
The son is delighted! 5 for 4 years perfect
29 May 2019 22:09
Good melting, fully consistent with the description
28 May 2019 04:51
Melting of good quality, odorless, bright, all seams are even. Thanks to the store for the gift and cute pouch. Melts are small in size for 2-3 sizes, ordered for 8-year-old boy, back to back.
27 May 2019 07:23
3 years, weight 15 kg, elastic band tight, but not small. I think straight on thin kids.
26 May 2019 22:05
23 May 2019 08:07
Good. for 5 years 20 kg. approached
23 May 2019 01:36
Seller 5 points! Packed in a bag and still as a gift put a bracelet) very nice!) melting cool, as in the picture! We liked it. Seller and i recommend the product!
20 May 2019 13:11
Melting cool, quality, thread does not stick out, there is no smell! all as in the picture, very cool minions, not thin, tight stretch! The child for 3,5 took for 5 years, came up perfectly, but we are not small and not thin! Weight of the child 17 kg, height 98-104! Everything is perfect, in moscow arrived for a month! Thank you for the gift!
20 May 2019 08:58
Melting went for a month and a half, in size, the fabric is loose, but in front there is a lining, so for the beach will go. The smell is terrible-naphthalene. I hope it is erased)). The store put a small gift.
20 May 2019 07:53
Thank you to a great store for the goods and gift.
18 May 2019 14:16
Healthy swimming trunks, as in the picture. Came in a pink bag and the store put the gift. Thank you!) we will experience in practice in the anticipation of summer and vacation. The child is skinny 4,5 just in size. Maybe they can stretch a little more. Took with such consideration.
16 May 2019 06:26
Melting is very small. Size 7-8 for a boy 4 years old. very small.