We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of 1fitnesszone (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://1fitnesszone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag fire! In life it looks much better than in the photo. Very roomy, many pockets and comfortable. I'm delighted.
20 May 2019 05:32
Beautiful really recommend item and the store!
15 May 2019 00:35
High quality bag
11 May 2019 03:48
Thank you received! It is clear that this is not leather, and the bag does not look like in the photo, the threads do not stick out, the smell is not critical, but we will check for strength after 2 weeks at sea. Thank you store!
8 May 2019 11:40
The bag is good, quality. My husband liked
2 May 2019 08:30
25 Apr 2019 13:45
will order again
21 Apr 2019 21:17
nice bag, satisfied
20 Apr 2019 00:23
I expected a slightly larger size, but it will also come down. Many komenty saw that the chemical weapons came, i did not smell the bag at all, sewing smooth, the material is good, for sports hall and other things for my money class, you are more in the market "mad games basement" give, and even though the chinese buy rice. I recommend. And by the way from the moment of order to the moment of receipt of 20 days. Photo i will not apply, bo no use)
19 Apr 2019 21:37
The product corresponds to the description. Thanks to the store.
19 Apr 2019 04:52
16 Apr 2019 04:05
The bag is excellent, the store recommend, looks like in the picture, even better
13 Apr 2019 22:34
The bag is good, beautiful. But small. Fast delivery. Money is worth it
5 Apr 2019 10:53
3 Apr 2019 01:49
It is just perfect!!
30 Mar 2019 13:16
The quality is crazy, looks much more expensive than it is, done neatly, well stitched, not ashamed with such a bag to walk! The only thing did not like that without my knowledge was sent through the sdek and they almost did not track and went for a long time. Sdek fu, and the goods and the store for five stars