We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of 1fitnesszone (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://1fitnesszone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There is a small smell, but in a day it disappeared, the quality is good, delivered in a couple of weeks to moscow
6 Jul 2019 09:41
The order was delivered quickly, the bag is compact and comfortable, there are 4 compartments, two on the sides and two in the front of the bag.
2 Jul 2019 14:26
All great, thanks
1 Jul 2019 07:48
Perfect! Bag came pretty fast, looks high quality made! Thank you
29 Jun 2019 09:46
Very fast shipping. I didn't even expect it. For 9 days (moscow) from the day of the order-just "fly" flew. I was very pleased
28 Jun 2019 03:01
Bag cool material nice and tight in the kit put two shoulder straps and as a gift rubber bracelet on hand quality satisfied delivery 10 days recommend, took to work all climbed what wanted
25 Jun 2019 20:43
Excellent product. Shipping very fast.
20 Jun 2019 13:37
Bag of very good quality, the nylon is quite thick, the zippers are solid. Enough room to put a pair of basketball in the big pocket in front. Navy blue color according to the photo. Send and receive very fast (2 weeks). I recommend this store.
15 Jun 2019 01:28
The bag corresponds to the written, stitched well, the delivery is carried out quickly, the bag is satisfied. I recommend the store!
13 Jun 2019 23:07
Very high quality product and fast delivery. With its small dimensions is very roomy. I recommend to everyone!
4 Jun 2019 00:54
Very very very good bag, delivery to rnd 2 weeks
30 May 2019 09:45
29 May 2019 10:28
Cool bag, order. Medium size, neat
25 May 2019 01:00
I am amazed and pleased with such a fast receipt of my order. At all i was not hoping to get it so early, bought as a gift to my wife, and in advance refused the thought that the ordered goods will come on time. But miracles happen! Thank you very much, my husband is very pleased, he really liked the bag, i hope it will last a long time.))